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General Terms & Conditions of Yachts’ Charter

Booking Procedure

In order to reserve a specific Yacht for a specific date, a 30% deposit of the agreed rate shall be requested.

From Client’s side, the booking intention is confirmed, when advance payment is paid by the Client or the Client’s representative. The Client shall inform Mykonos Yachting for such a payment by forwarding the relevant deposit slip.

From Mykonos Yachting’s side the booking is confirmed when full amount of the advance payment lands on its account. Subsequently, Mykonos Yachting shall confirm via e-mail the reservation and forward to the Client all the details of the reservation, i.e. cruising date, chartered yacht, itinerary, any extra services required, received deposit, balance, along with the relevant documentation, if the payment is made via credit card.
The balance shall be paid at least 14 days prior to the scheduled cruising date.

Payment Method

Bank Transfer
By choosing this method, the Client will be given Mykonos Yachting’s its bank account so as to proceed to the relevant transfer.

Credit Card
If the payment is made via credit card, then the Client needs to fill in, sign and submit to Mykonos Yachting the relevant Authorization Form, in order for Mykonos Yachting to proceed to the charge of the Client’s credit card.

E-commerce
The Client herself/himself can proceed to the payment by charging her/his credit card via the secure e-commerce environment of Alpha Bank of Greece. Subsequently, the Client shall receive a notification from the automatic Bank System for her/his transaction. All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

Passengers’  List

The full data of all the passengers to be on board (name, surname, nationality & passport number) needs to be submitted to Mykonos Yachting as follows; the full data of the Charterer and his guests at least 24 hours prior to the reserved cruising date. This information is essential so as to prepare and submit all the relevant documentation to the Port Authorities. Once on board, all passengers shall have on them either on digital or on hard copy their passport or identification details.
If there is any change on the passengers’ list, the Client shall promptly and no later than the beginning of the charter, inform Mykonos Yachting.
The Client is responsible for the accuracy of the delivered passengers’ list information.

Cancellation Policy

Should the charter of the reserved Yacht is cancelled by the Client, whatever the reasons may be, the Client shall be liable to inform Mykonos Yachting in written per e-mail about the cancellation without delay. If no notice of cancellation is received, then the Client will be subject to Mykonos Yachting Cancelation Policy.
If the cancellation is made 29 days or earlier to the scheduled reserved date then the whole amount of the advance payment is refundable.
The Client shall be charged for the cancellation in the minimum amount of:
-30% of the total yacht charter rate if a reservation is cancelled 28 to 15 days prior to the reserved date.
-100% of the total yacht charter rate if a reservation is cancelled within 14 prior to the reserved date. The same applies on non-shown up cases.
Should the charter of the reserved Yacht be cancelled due to restrictions of the Greek Port Authorities in reference to the departure, due to bad weather conditions, Mykonos Yachting shall be liable to either suggest a different itinerary or propose a different date. If such rescheduling is not in accordance with the Client’s wishes, the total amount received by Mykonos Yachting, will be refunded back to the Client. Mykonos Yachting is not responsible for any additional expenses or losses that may incur to the Client as a result of the cancelled booking, such as but not limited to, hotel fees, non-refundable transportation costs, loss of salary, time and enjoyment and all other expenses pertaining to the Client’s cruise.
All laws and restrictions of Greek Port Authority are applicable to every yacht’s category in reference to the departure according to the weather conditions.

Force Majeure

Mykonos Yachting is not liable for failure to perform its obligations, if such failure is as a result of Force Majeure which are considered as Acts of God, including changes in weather, earthquake, fire, flood, storm, hurricane or other natural disaster; or non-natural disasters including war, invasion, foreign hostilities, civil war, revolution, terrorist activities and government sanction. In such cases, Mykonos Yachting shall only refund to the Client the total received amount and shall not be liable for any additional compensation.

Insurance

All Mykonos Yachting vessels are insured according to industry standards. The insurance does not cover damages of personal property of the Client and property brought to the Yacht. Additionally, it does not cover any damage made either by Client’s lack of diligence or caused intentionally.

Inappropriate behavior

The decisions of the Captain operating the Yacht will be final especially on matters related to the safety and peaceful enjoyment of all Clients on the cruise. By booking with Mykonos Yachting, the Client agrees to abide at all times to the authority of the Captain and not to undermine him or create mutinous conditions. If in the opinion of the Captain, the Client’s behavior is disrupting the peaceable enjoyment of the cruise or causing danger, distress, or annoyance to Crew or to Captain and/or other guests; such as but not limited to, excessive alcohol consumption, noisy or argumentative or abusive behavior or political, sexual, religious and racial slurs, Mykonos Yachting may terminate the cruise and the Client will not be entitled to any refund nor contribution to costs incurred resulting from such termination. The Client must at all times strictly comply with the local laws, customs and regulations of the country being visited.  Should the Client commit any illegal offense when on cruise, Mykonos Yachting may terminate the cruise and the Client will not be entitled to any refund nor contribution to costs incurred resulting from such termination.

Use of photography for promotional use

During the course of a Client’s cruise, photos or videos may be taken by Clients and/or Mykonos Yachting. Photos or videos, taken by or sent to Mykonos Yachting, may contain images of Clients that can be used by Mykonos Yachting on a lifetime royalty free basis under the condition of the verbal agreement of the Client. Such images and videos will be used specifically for the purpose of marketing and advertising Mykonos Yachting.

Jurisdiction

All parties will strive to resolve any dispute in a peaceful manner.

If the parties are not able to reach an agreement among them, the Court in Piraeus, Greece has the jurisdiction over their dispute.

Privacy Policy

Who we are

  • Our website address is: https://www.mykonosyachting.gr and it constitutes the electronic presence of our company under the name of “Mykonos Yachting Zafeiropoulos N. Dimitrios”. The headquarters of the company are located at Mykonos Island, Greece.

Protection & Processing of General Personal Data

  • Personal Data (PD) is any information relating to an identified or identifiable natural person. An identifiable natural person is one whose identity can be ascertained, directly or indirectly, by reference to an identification identifier, such as a name, identity number, location data, online identity card, or one or more factors matching to the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person. This also applies to more personal information such as habits, preferences, biometric data, etc. Every company that manages personal data relating to living natural persons within the EU, is required, from 25th of May 2018, to fully comply with EU Data Protection Regulation 679/2016 on the protection of personal data. The Regulation is directly applicable in all EU Member States. The collection of PD is a form of processing, such as storing, organizing, structuring, altering, retrieving, searching for information, using, disclosing, deleting, or destroying. An enterprise through its Privacy Policy, informs natural persons about the processing of their PD, by helping them make conscious decisions about their relation with the business.

Privacy Policy

  • The enterprise has to collect PD (i.e. personal information) for the effective execution of everyday business functions and services and in some occasions for the compliance with the legislation and/or the regulations that it applies. The Privacy Policy declares our compliance with the Regulation on the Protection of Personal Data and also our respect for the protection of the privacy and security of personal data. Furthermore, it aims to: • Inform the natural persons about the PD we collect and process, for what purpose, in what way and for how long. • Ensure that the natural persons are aware of their rights and of our duty for accountability and security. • Provides an easy and clear way of securing your consent, as one of the six legal bases for processing PD and at the same time enables you to withdraw this consent whenever you want. The Privacy Policy generally applies to any natural person who has or intends to have any kind of cooperation with us.

What kind of PD we are processing?

  • When you call us, visit our website, ask questions or order one of our services, we may ask you for information (PD) such as name, address, email, telephone number, IBAN, age, date of birth. Furthermore, it is likely that you choose to voluntarily disclose to us additional PD (as in the case of sending a CV) or send us additional information (such as your update on specialized and personal products).
    We collect information, directly or indirectly, in the following ways:
    • Information you give us when you contact us or visit our website.
    • Information we receive from your usage of our products and services or our collaborators services.
    • We use various kinds of technologies for the collection and storage of the information, including the use of cookies (see below).
    • It is likely to use information from advertising networks, our customers or third parties, in order to let you know about special services that may interest you. For further information on how to access, manage or delete information, see sections below.

How we use PD?

We use the information we collect, according to the consent you provide us with (section 8), in order to: • Process your order • Provide you with personalized and updated services • Contact you to inform you about new services or products that may interest you • Process your payment or prevent or detect potential frauds • Answer your questions • Implement the framework of this Privacy Policy.
When you contact us, we keep a record of our communication messages so as to resolve any issues you may have. We do not allow any unauthorized entities, especially without your consent, to access your information. Your consent is prerequisite for all the above (see sections below).

Who we share your PD with

We do note disclosure or share PD with companies, organizations or natural persons outside our business unless one of the following situations occurs:
• With your own consent: we share your personal information with companies, organizations and natural persons when we have your explicit consent.
• For external processing: We provide personal information to our external partners and businesses or people we trust in order to process it on our behalf based on our guidelines and in accordance with our Privacy Policy and any other confidentiality and security measures.
• For legal purposes: We share personal information with public services when it is reasonably necessary and in order to comply with laws, regulations, legal procedures or governmental demands.
• For scientific research: We provide non-identifiable data for scientific research or statistical studies.

Your rights and our obligations

Your rights

Our clients, the users of our services and our website visitors, have rights under the Regulation for the Protection of the Personal Data (which should not be in contrary to the legislation). The rights of the natural persons are the followings:
• The right of access to their PD
• The right to correct their PD
• The right to delete their PD
• The right to restrict the process of their PD
• The right to be informed about correcting or deleting or limiting the processing of their own PD
• The right to the portability of their PD
• The right to object to the processing of their PD
• The right to object to the automated decision making including profile instructions.

Our obligations

Our obligations include:

  • The principle of accountability in respect to the 6 principles of processing the PD (legitimacy, objectivity, and transparency, purpose limitation, minimization of PD, the accuracy of PD, limitation of the storage period, security, integrity, and confidentiality).
  • Every process of the PD is legitimate only if one of the following 6 conditions applies:
    • The subject of the data has consented to the processing of the data.
    • The process of the PD is necessary for undertaking a contract, where the subject is a party.
    • Processing is necessary for the compliance with the legal obligation of the controller.
    • Processing is necessary to safeguard the vital interest of the natural person.
    • Processing is necessary for the fulfillment of a duty to the public interest or during the exercise of public authority entrusted to the controller.
    • Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party unless the interest or fundamental rights and freedoms of the natural person prevail. In addition, we implement the appropriate technical and organizational measures to protect our company and our customers against unauthorized access or alteration, tampering or destruction of the PD we have in our possession. Specifically:
    • We encrypt many of our services.
    • We control data collection, storage and processing practices, including security measures, to protect against access to systems.
    • Access to personal information is limited and controlled, and these natural persons are subject to strict contractual obligations of confidentiality.
    • In case that outside partners (for maintenance or support purposes) have potential access to PD, certain appendices of the existing cooperation contracts cover the requirements of the Regulation. Throughout the entire processing cycle of PD (from collection to destruction of the PD), we take the appropriate technical and organizational measures to ensure the confidentiality, integrity, and availability of PD. Similar measures are required by third parties handling or processing PD.

Access to your own PD and information

  • Within the scope of the Rights granted to you by the Regulation, you can view and request a correction or limitation of processing or deleting the PD. In such cases, you are requested to fill in a subject access request (SAR). We are obliged to respond to you within one month of the receipt of the SAR. The exercise of the rights of a natural person can always be done under the existing legislation (eg you cannot ask for a deletion of your PD when the labor law requires to be retained for 10 years). Every time you use our services, our goal is to provide you with access to your own PD. If this data is incorrect, we put efforts to provide you ways for quick update or deletion of this data –unless we have to maintain this information due to relevant legislation or for legitimate purposes. You can exercise your rights by sending an email to ‘’Contact Us’’ asking for a Subject Access Request (SAR) form, and submitting the properly filled SAR form through the “Contact Us”. We are obliged to respond to you within one month of the receipt of your SAR.

Cookies information

We use cookies (Session or transient / Permanent, persistent or stored / Flash cookies) in order to improve the speed and the quality of the service, every time you visit our website. The cookie is information, in file format, which stores at your computer and improves the performance of the website regarding your service. The user is informed about the use of cookies. The ongoing use of the site indicates its consent to their use. If, despite the above, the user does not want to use them, then he can deactivate them, Deactivating them, reduces the performance of certain features on the site.

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